If a program or services is cancelled by Recreation Services prior to first day of program, participants receive a full refund. If the cancellation occurs after the program begins, and due to reasons beyond our control, then participants receive pro-rated refund.
If a participant withdraws from a program for medical* reasons and prior to the first day of the program, the participant receives a gift certificate worth the full amount paid and with no expiration date. If the withdraw occurs after the program begins, the participant receives pro-rated gift certificate in total value of class and with no expiration date (documentation required)
*If the medical reason would prohibit the participant from engaging in the specific activity in the future, then cash refund will be an exception that is made.
For all other types of participant withdraws prior to first day of program, participant receives 50% money back or a gift certificate worth full amount paid and with no expiration date. After the program begins, participants receive no refund and no gift certification for future participation.
Possible exception: If a participant wishes to withdraw for any reason and provides at least two weeks’ notice before start of class or session a full refund may be given.
In cases where the Recreation Services staff removes a person from a program due to failure to complete a prerequisite, participants will receive a pro-rated refund in the form of a gift-certificate for use with the same program at a later date and with no expiration date.
In all other cases where the Recreation Services staff removes a person from a program for any reason associated with a behavior which violates policy or procedure, participants may not get any form of reimbursement.